We take care of every detail of your stay, from the first information request up to your trip back home. This scheme will help you to understand the simple steps you need to take, in order to access better health care options.
1.Let’s get to know each other
Call us or send us a contact request. One of our operators will be more than happy to show you how the entire process works. Afterwards, one of our case managers will reach out to you, to listen to your needs, get the great picture of your story and provide you all the information you need to know about our treatments and health facilities, so that you’ll be able to choose the therapy and place that suit your condition.
2. Documentation
This is the passage that will help us understand your medical history. You can send us your medical record, which will summarize the exams, visits and clinical tests you’ve previously gone through.
3. The experts’ opinion
The doctors residing inside the chosen facility will provide you with a better evaluation of the therapy you’ll have to follow and estimate the costs for the cure. They’ll be able to inform you about the greater details, assisting you in the choice of the right medical option. Once you’ve made the right decision, the payment of 20% of the procedures will be required.
4. Our organization
We’ve reached the point where we need to organize your treatment planning. We will provide you the details about the date, facility and team that will be following your case, and even the logistic aspects and everything you’ll need to know. If you decide to place your ticket booking, hotel reservation and non-medical expenses along with your health care services, we will be glad to help you out through our network of business partners. During this phase, we will ask you to pay the remaining quote for the procedures and additional costs related to the trip.
5. Arrival
Giunti all'aeroporto o alla stazione, sarete ricevuti da un componente lo staff dell'ospedale, che vi porterà nella vostra stanza. Potrete riposarvi, fare un tour della struttura e conoscere il team che vi seguirà. Inizia la preparazione all'intervento.
6. The procedure
It’s the day the operation will take place. The medical team and the nurses will administer your therapy and your family will be updated about the procedure’s progress. Subsequently, the medical staff will follow your recovery period and keep you informed of any precaution measures you’ll have to take. They will also inform you about the day you’ll be discharged. You can choose whether to go back home or if you’d rather rest in a hotel before your departure. If your recovery will allow you to do so, you could also dedicate yourself to touristic activities, to relax and enjoy the local attractions.
7. Departure
We will accompany you to the airport or the train station. We will also forward the documentation regarding your condition to your family doctor and keep in touch with you to answer additional questions and know how you are feeling. Our wish is to ensure that everything went according to the plans!